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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of pins4all (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://pins4all.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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The parcel went more than a month, but there is no fault of the producer, for a long time lay at the customs and in the Moscow office. The pendant was packed in 2 bags and a hard envelope with a navel. Came exactly the pendant that ordered. There is no damage, in general satisfied, but be ready for glue in the area of the rim. Thank you for your work.
I received the order pretty late but I'm really satisfied with it. I opened a dispute and got the money back and the item arrived 3 or 4 months later. But i recommend the item and the shop :)
Thank you very much! Gorgeous! Came in excellent condition! Recommend product and store!
Vladivostok has reached almost 2 months, the defense has already ended. You can see the glue. The store put a gift, though I don't know what it is
Good pendant, I liked. Smells like something sweet. There are no more defects with glue, it does not see much, but it is not scary)
Parcel Arrived Today 28.11.19, was three months, extended protection, good store. now dissatisfaction: Crystal priklein crooked, there are defects (it is not smooth with one hand rough because of holes). go for the price. crystal like Pendulum works well. seller 5 + + + + +.
The goods are satisfied. Pendants went for 2 months. Asked the store to extend the protection-extended immediately. About the quality of the pendants I will say this: on the black there is a small gap (as the piece was chipped). On both pendants on one side a little glue can be seen. But I already ordered such pendants from other sellers, and all glue is a little visible. That's why it doesn't matter to me. The pendants are smooth, neat, everything is intact, which means excellent. By the way, the pendant (which with sparkles) is very beautifully poured in the sun.) Photo attached.
It came super fast and it’s extremely good quality, I would recommend to anyone!!
It is very beautiful
Excellent quality, prompt delivery!!! threw in the mailbox. the light is very beautiful poured into the light, sorry the camera can not convey. Very satisfied I will definitely order more!!!