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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of pins4all (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://pins4all.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Great brooch.
Very high quality, neatly made brooch. Beautifully crafted details. Sparkles and shimmers. The store packed well. Sent right away. In Kiev the bird flew for 1 month + 8 days. I like it very much)
The parcel went a little more than a month to Krasnoyarsk. A few of my orders have been merged. Thank you. Butterflies super. The quality is excellent.
Brooches are very beautiful! Arrived in 3 weeks. Very satisfied I will order more! I recommend!
I bought for coins and 1 cent. It was three weeks, thrown in the mailbox. Not tracked. The color of the heart is not red, but rather carrot, as if burned out. The lock is weak. In principle, it will come down, I bought just to spend coins-at work just in the topic.
Sent within 24 hours. Delivery of 2 weeks to the Amur region. packed securely not one brooch is not damaged. my daughter is delighted. the quality is excellent. on some fasteners in my opinion are weak, but if the parkour does not engage-should keep :) store prosperity, shop and seller recommend.
Excellent brooch, beautiful, executed qualitatively, the description corresponds. I bought it for a month, the track was tracked only on the territory of China, took 1 cent and coins, I was satisfied with the order, I recommend the product and the store.
Bring on the holiday spirit with these glamorous brooch pins as a gift to a family member or a friend. This enchanting and delightful jewelry pins is a great way to make any outfit come alive, and embrace the season. Dazzling with a stunning designs and many options to choose from! These pins are made out on an alloy metal enamel on the bodice of these brooches, and so many different styles to choose from, you will definitely stand out and make a statement in name of fashion. Shining with an enamel plated alloy, you will definitely stand out with these brooches!
The quality is fine, only turned out to be less than I expected. No claims) I recommend.
The brooch is small, light, the rhinestones are inserted neatly!